That’s how I knew the playback issue wasn’t actually resolved by following the troubleshooting steps. However, the episode once again ended before Lester Holt’s sign off. It started playing from a different point in the show, so I was encouraged for a brief moment.
Remove the Peacock app from my Roku and reinstall it.Īfter following the instructions, I went back to the Dateline episode “A Villainous Plan.”.The customer service representative offered two common-sense troubleshooting tips: Next, I reached out to Peacock’s chat support and explained the issue. That post and several others that I reviewed confirmed that other people have complained about the same issue dating back to shortly after Peacock’s launch in 2020. In that email, I included a link to an archived Reddit thread. I was told “Will get back to you on this one,” but I never heard back from anyone at Peacock. Here is a Reddit thread from a year ago dedicated to Peacock cutting off shows. I’ve noticed the ending is sometimes cut off and you have to reopen the show and FF to the end to see it. These were just a few questions that I had, so I reached out to a public relations contact at Peacock for an explanation.ĭateline is one of my favorites. Is it because I was using the free tier?.I’ve experienced this problem with Peacock cutting off episodes of Dateline a handful of times, but why is it happening? I never got to see the conclusion of “A Villainous Plan.” Contacting Peacock for Answers I tried to use my Roku remote to select cancel, but I couldn’t get there quickly enough.Īfter the screen went blank for a few seconds, the next Dateline episode automatically played from the start. Toward the bottom right of the screen, the next episode titled “Facing the Music” was about to auto-play. However, this choice disappeared from the screen so quickly that I couldn’t make a selection. When I reopened the show, the stream picked up at the point in the episode where it previously cut off.Īt the top of the screen, there was an option to “Watch From Start” or “Resume.” The episode was titled “A Villainous Plan” - Season 27, Episode 31.
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