I praise the technical support team for at least attempting, but failing, to help me.The checkbook feature of Quicken for Mac 2007 that this awful program replaced was bullet proof and never failed me in the many years I had used it until the computer itself died. On opening the program today, I installed the most recent update, as one would usually do, after which, I discovered that all my newly entered financial data on this brand new laptop and newly installed program no longer existed. I spent considerable time setting up accounts, bank imports and entering data for the year 2021, and for one reason or another did not enter any new data after tax day 2022. After my 2006 Mac crashed, I bought a new 2022 MacBook Pro and installed the latest version of Quicken. I have used Quicken for 20+ years for personal and business needs. By the way they don't tell you this is what happens when you download Quicken 2018. Now I have to find another way to get them paid because it has taken 2 months and I still am not set up for bill pay. No one can use it! The bad part is I have all of my payments for cars, houses, utilities, credit cards set up for auto pay using quicken bill pay. Their response is quicken was sold and that they are a new company and they have to have the info or no bill pay services! No wonder they bill pay services are now included in the Premier package. I called quicken and explained I wasn't comfortable sending all of this over the internet and by the way I have been paying for your services for 25 years and now you want all of this info. A voided check from each account I want to use. my most recent utility bill from water, gas, or electric company only. Yesterday I received an email that I must send in 1. That was 6 days ago and still no transactions. Check my statement and then come back and enter those figures to confirm I own the account. Went through the insutructions on the website to set up a new account and it indicated it would take 2 -3 days to set up an account and I would receive 2 transactions on my bank statement from them. I called that number and was told by the rep that I needed to go to but he would stay on the line and would call me back if I got disconnected.
Called the support number and was told that there is a special number for online bill pay. I tried chatting and was told that you cannot use chat for online bill pay. I was told to hang on I need to ask my manager about that and then hung up on. I was on the phone with a rep for 2 hours trying to get bill pay to work. It is March 8th and I have been trying to get support since the first week in January.
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